FREE DELIVERY via Cash on Delivery!

Frequently Asked Questions


HOW TO ORDER?

1.) Click the green "BUY NOW!" button.

2.) Click "ENTER SHIPPING ADDRESS" button to fill up your shipping details. Review your shipping details before proceeding to the next step.

3.) Click "PROCEED TO PAYMENT" button.

4.) Please be sure to check all information very carefully before placing your order. Click "COMPLETE ORDER" button to finalize your order.

Wait for your item to arrive. :-)

 

HOW TO PAY? 

All orders are coursed through FREE Shipping method & Cash on Delivery (COD) payment method.

You may pay to the J&T Express or LBC delivery man when he delivers your item at your location or shipping address.



HOW LONG WILL IT TAKE FOR MY ITEM TO ARRIVE?

Due to circumstances that usually affect local shipments such as, our brilliant products are limited in quantity which often gets sold out easily, we offer FREE Shipping & Cash on Delivery (COD) Nationwide, holidays, weather delays, and hard to reach areas, we can only offer an estimate of shipping time. We process orders within 24 hours. Average shipping time is 2-5 business days unless otherwise specified in the product page.

Please DO NOT WORRY if your item does not arrive immediately, it's just on its way. Tracking numbers will also be provided upon processing of order.

IMPORTANT:
Before placing your order, please be sure to check all information very carefully especially your shipping address (i.e. Email / Phone #, House / Bldg. #, Street, Barangay, City & Postal Code). Once your order is already processed, you can no longer cancel your order.

 

HOW CAN I TRACK MY ORDER?

The tracking number associated with your order will be sent in your shipping confirmation email or number. If you didn’t receive or cannot find your shipping confirmation email, please contact us at info@cocoscart.com and we will send you your tracking number directly.

 

WHAT SHOULD I DO IF I NEED TO CHANGE MY SHIPPING INFO / SIZE / VARIANT / QUANTITY?

In case you made any mistake in your order, Please contact us IMMEDIATELY by sending an email to info@cocoscart.com along with your order #, as orders are processed within 24 hours upon completion of order. Once orders are processed, it is already out of our control and we cannot guarantee your order details will be corrected. Please be sure to check all information very carefully before placing your order.

 

CAN I CANCEL MY ORDER?

Orders are processed within 24 hours to ensure the fastest delivery possible. Because of this, an order usually cannot be canceled once it has been processed. If you have other issues with your order, please contact us IMMEDIATELY by sending an email to info@cocoscart.com along with your order #. Please be sure to check all information very carefully before placing your order.

 

CAN I ASK FOR A REFUND OR RETURN AN ITEM I’VE PURCHASED?

Please see our Return & Refund Policy page. If you have other issues with your item, please email us at info@cocoscart.com.

 

GOT A QUESTION?
Email us at info@cocoscart.com.