FREE DELIVERY via Cash on Delivery! - 0908 655 5608 | vip@cocoscart.com

Frequently Asked Questions


HOW TO ORDER?

1.) Click the green "BUY NOW!" or "RESERVE / PRE-ORDER NOW! (if out of stock)button.

2.) Click "FILL UP SHIPPING ADDRESS" button to fill up your shipping details. Review your shipping details before proceeding to the next step.

3.) Click "PROCEED WITH CASH ON DELIVERY (COD)" button.

4.) Please be sure to check all information very carefully before placing your order. Click "COMPLETE ORDER" button to finalize your order.

Wait for your item to arrive. :-)

 

HOW TO PAY? 

All orders are coursed through FREE Shipping method & Cash on Delivery (COD) payment method.

You may pay to the J&T Express or LBC delivery man when he delivers your item at your location or shipping address.



HOW LONG WILL IT TAKE FOR MY ITEM TO ARRIVE?

Due to circumstances that usually affect local shipments such as, our brilliant products are limited in quantity which often gets sold out easily, we offer FREE Shipping & Cash on Delivery (COD) Nationwide, holidays, weather delays, and hard to reach areas, we can only offer an estimate of shipping time. We process orders within 24 hours. Average shipping time is 2-5 business days unless otherwise specified in the product page.

Please DO NOT WORRY if your item does not arrive immediately, it's just on its way. Shipping Tracking Number will be sent via email or text message once your order is shipped out.

IMPORTANT:
Before placing your order, please be sure to check all information very carefully especially your shipping address (i.e. Email / Phone #, House / Bldg. #, Street, Barangay, City & Postal Code). Once your order is already processed, you can no longer cancel your order.

 

HOW CAN I TRACK MY ORDER?

The Shipping Tracking Number associated with your order will be sent to your shipping confirmation email or phone number. If you didn’t receive or cannot find the tracking number, please contact us at vip@cocoscart.com.

 

WHAT SHOULD I DO IF I NEED TO CHANGE MY SHIPPING INFO / SIZE / VARIANT / QUANTITY?

In case you made any mistake in your order, please email us immediately at vip@cocoscart.com along with your Full Name and Order #, as orders are processed within 24 hours upon completion of order. Once orders are shipped out, it is already out of our control and we cannot guarantee your order details will be corrected. Please be sure to check all information very carefully before placing your order.

 

CAN I CANCEL MY ORDER?

Orders are processed within 24 hours to ensure the fastest delivery possible. Because of this, an order usually cannot be canceled once it has been shipped out. If you have other concerns with your order, please email us immediately at vip@cocoscart.com along with your Full Name and Order #.

 

CAN I ASK FOR A REFUND OR RETURN AN ITEM I’VE PURCHASED?

Please see our Return & Refund Policy page. If you have other issues with your item, please email us at vip@cocoscart.com.

 

GOT A QUESTION?

You may chat us thru Coco's Cart FB Page (@cocoscartph), contact us at 0908 655 5608 or email us at vip@cocoscart.com.